398 reviews

Coolblue Hoofdkantoor

Name: Coolblue Hoofdkantoor
Address: Rotterdam, Netherlands
Rating: 3.1

Rotterdam

Weena 664, 3012 CN Rotterdam, Netherlands

Corporate office

+31 10 798 8999

About

Coolblue Hoofdkantoor is a corporate office located in Rotterdam, Netherlands. The average rating of this business is 3.10 out of 5 stars based on 398 reviews. The street address of this business is Weena 664, 3012 CN Rotterdam, Netherlands.

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FAQs

Where Coolblue Hoofdkantoor is located at?: Coolblue Hoofdkantoor is located at Weena 664, 3012 CN Rotterdam, Netherlands.
What is the contact number of Coolblue Hoofdkantoor?: The contact number of Coolblue Hoofdkantoor is +31 10 798 8999

Reviews

1 Paweł Kołodziejczyk 32 months ago

My Samsung washing machine bought from Coolblue broke down after warranty, so we reached out and they connected us with an authorised repair service. All was done via Coolblue acting as an intermediary. It went ok at first, despite longer than indicated waiting times. When trouble arose and the repair service was not able to repair our appliance for many weeks, Coolblue response was always that they will look into that, try to help etc. Generally very pleasant people on the phone. Spoke to maybe 10 in total, next to even more emails exchanged. Unfortunately they did nothing, and only deceived us for weeks that they would offer some solutions after yet another repair visit failed. Extremely frustrated that we could not get any straight answers and some responses were bizarre (e.g. that we do not have warranty anymore, which was given from the start). I get that the failed repair service was not their responsibility, yet why mislead me into thinking they are going to do something about it puzzles me. A lot of time wasted and a very bad aftertaste.

1 Yanina Trekhleb 32 months ago

Ordered new Sony headphones that came clearly used, with earwax stains (or I don't even want to know what they are), but the most shocking thing was. Inside one earbud, a cotton disk fell out with which they tried to wash the earbuds.
This one is a return, and waiting for another NEW one to be sent. Hopefully this time it will be ok.
Good thing it was a purchase for myself, but what if I order for a gift and there will be such a "surprise"?

1 Maarten van den Hoek 34 months ago

I was fan of Coolblue for a long time. But since they lost a package of mine (with their own bike-carriers) and did not solve that satisfactory i am not buying there anymore.

1 Gordon Jackson 42 months ago

An untrustworthy company which sells faulty goods (fail within 6 months) then offers only store credit rather than cash refund in breach of EU consumer laws.

Customer service is non responsive. Suggest you purchase from coolblue only via credit card which offers you legal protection.

5 Sameh H 32 months ago

I experienced a great customer service and after sales service.

1 S 55 months ago

I had very unpleasant experience with Coolblue. They seemed to look like a reliable and high quality service company, but what I experienced with them is beyond any imagination. In 2016 I was unlucky to get a laptop from this company. It had dead pixels on the screen and I had to bring it back multiple times for reparation. Coolblue could not arrange a screen replacement ( which is strange as in 21st century it is not so difficult) and simply returned a laptop itself to Asus, whereas a client got a lower/degraded model. They replace it silently, without specifying a price difference and hardware difference as both laptops looked identical from outside. Moreover, they kept the original serial number of device in all documents, what made it impossible to trace or expect any illegal hardware degradation from client side. When I contact Coolblue and explain a situation they say that probably it was a mistake, made 5 years ago, and proposed me 200Eur discount for the next laptop purchase at Coolblue. What a company you should be to treat your clients like that? To try to sell them more instead of admitting the mistake and do everything to return the stolen laptop to the client? I don't know who exactly is in charge of sales strategy at Coolblue, but one thing I know for sure: even if you buy any products at Coolblue (which is definitely not the cheapest shop to buy equipment) unfortunately you should not count on a reliable aftercare or warranty support. When companies make mistakes towards their clients - they do their best to fix mistakes. If companies illegally manipulate documentations or degrade the hardware without informing a client - then it is a fraud and it is a subject to criminal law. The final of this story will be determined by government authorities. Whereas, in case you are going to buy any equipment at Coolblue - please, think twice about consequences and especially if you are ever going to get the expected warranty service at expected quality level.

1 Daniel 43 months ago

Very bad experience. Bought a printer i needed today. I recieved one that was returned from repair, without cardridges. So i would be forced to buy expensive cardridges to even check if IT works.
Customer service u003d non existing. 2 times after waiting more than 15 min each in line. Right before IT was my turn i was disconnected. 3e time after 15 min finally. Yes then you can return it, yes i know that i can return it obviously. No other solution was given.
About the return label, there is no returnlabel and obviously no printer. His suggestions was to ask at the postoffice if they can print one for me????????. So far for customer service.

1 Dennis Rogacion 67 months ago

Absolutely awful company nowadays. They used to be good but I definitely will not ever order from them again. Just bought a dryer from them but the delivered a none working one that I even had to lift on top of the washing machine myself, it used to be different. After requesting an exchange for a working dryer they instead sent me an e-mail saying that a mechanic from the manufacturer will fix the dryer
and I would have to wait for that might take up to a week. I called them instead to request a replacement which after waiting 30 minutes on the phone they agreed to replace the dryer, however I still need to bring it down from the top of the washing machine. If I don't want to break my back I need to pay a service fee. Awful service.

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